Customer Service The Key to a Prosperous Business

When it comes to providing customer service, customers want quality, assurance and their demands met. Companies have a commitment to give good customer service. GE (General Electric) is ranked one of best companies that provide excellent customer service. Their commitment, training and quality to the customers for decades is how they gotten to the top. Meanwhile, AOL is ranked as one of the worst companies that provide poor customer service. There rude deposition, unethical guidelines and disgraceful quality is why they are going out of business. GE’s motto, â€Å"We bring good things to life† is definitely working for this company by gaining new customers, keeping old customers and increasing profits. Their great customer service†¦show more content†¦These key elements and putting customers first is why GE is the best company for providing customer service. This has not been AOL’s strategy or how they give customer service. AOL, American Online, one of the worst companies for customer service, has not followed in the footsteps of many by having key elements of quality for their consumers. In the past, this company was on top with â€Å"over 30 million customers† from their dial up services with the internet (Karen Aho, 1). During the past years they have seen a dramatic decrease in profits and a drop of â€Å"9.3 million paying customers†Ã¢â‚¬â€a huge decrease (Aho, 1). Why the downfall of a profitable and every growing company? The answer is simple. Due to the recession, AOL started to cut costs in the wrong areas—one of them customer service. The main goal by AOL was to â€Å"maximize the shareholders profit and leave the customers last† (RPA, 1). Their training was far from the Six Sigma management training process and a good way to describe it was poor and inexcusable. At AOL, they have poor call centers, where there is a long automated voice system before you reach a human. The employees are coached to hang up on customers that are irate. The customer service representatives also ask the consumers not to tape their conservations or they will hang up on them if they don’tShow MoreRelatedGeographic Trade Are The Location Of Our Business Essay1254 Words   |  6 PagesGeographic trade area The location of our business is in the city of Morgantown, WV. This city has emerged into a diversified business center with research and high tech industries and a strong employment base. The downtown area is interesting, well preserved and with cultural amenities. Morgantown is located at the intersection of interstate 79 and interstate 68, giving visitors and businesses easy access the city. ïÆ'Ëœ Size of our market in terms of potential customers (is it growing, stable, or decliningRead MoreSwot Analysis for Gas Station742 Words   |  3 PagesAnalysis depicts our key strengths and weaknesses for our new project. 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Therefore, these companies must come up with an effective sales force structure as well as an effectiveRead MoreTesco1411 Words   |  6 Pagesdescribe the contribution of the key business functions to the changes implemented in the organization. ( Finance, Marketing, Operations, and Human Resources). Also, it will explain the key stakeholders of the organization and the key issues in managing stakeholders. Furthermore, it will include a SWOT analysis and a Power and Interest Matrix about Tesco. Business functions In the case study of Tesco, it is stated that they will appoint more staff to win their customers back. This step is related toRead Morep2 describe the different stakeholders who influence the purpose of two contrasting businesses1028 Words   |  5 Pagesis anyone with an interest in a business. Stakeholders are individuals, groups or organisations that are affected by the activity of the business. There are two different types of stakeholders; internal and external. 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These ethical challenges are also present when conducting business aboard. Companies must be aware of ethical standards and acceptable behavior. This awareness means that marketers must recognize the viewpoints of three key players: the company, the industry, and society. Since these three groups almost always have different needs and wants, ethical conflicts

An Analysis of Letter from a Birmingham Jail Essay

Letter from a Birmingham Jail was written by Doctor Martin Luther King Jr. in April of 1963, as he sat, as the title states, in a Birmingham, Alabama jail. King had been jailed for his participation in a peaceful protest of segregation in public places such as lunch counters and public restrooms (Berkley, 2003). While jailed, King read a criticism of the protest by a group of white ministers, who felt such demonstrations â€Å"directed and in part led by outsiders† were â€Å"unwise and untimely†, suggesting that blacks should wait for the court system to work. (Statement by Alabama clergymen, 1963). Dr. King’s letter was written as a response to the criticism (King, 1963). The following pages will analyze Letter from a†¦show more content†¦#Particularly poignant are his comments concerning children, where he says ##†¦when you suddenly find your tongue twisted and your speech stammering as you seek to explain to your six-year-old daughter why she cant go to the public amusement park that has just been advertised on television, and see tears welling up in her eyes when she is told that Funtown is closed to colored children, and see ominous clouds of inferiority beginning to form in her little mental sky, and see her beginning to distort her personality by developing an unconscious bitterness toward white people; (King, 1963). ## Considering Dr. King is writing to clergymen, his emotional appeal may not have only been to elicit sympathy or empathy from his detractors, but cause some shame as well, when he expresses his disappointment with them. He indicates that because of their religious beliefs, they should be taking a proactive stance on the side of justice, rather than supporting the status quo because it is orderly (King, 1963). â€Å"Logical arguments consist of a set of premises or statements of evidence that lead to conclusions† (Kies, 1995). Dr King appeals to logic and reasonShow MoreRelatedAnalysis Of Letter From Birmingham Jail1074 Words   |  5 PagesAn Analysis of Letter from Birmingham Jail Martin Luther King Jr. In 1963, Martin Luther King Jr. was serving a prison sentence in a jail in Birmingham, Alabama for nonviolently protesting through sit ins and marches.. It was during this time that King, outraged by the criticism of his methods of nonviolent direct action, wrote one of the most thoughtful arguments for civil disobedience and direct action against unjust and immoral laws. King’s Letter from Birmingham Jail was a poignant rebuttalRead MoreRhetorical Analysis Of Letter From Birmingham Jail1052 Words   |  5 Pagesdiscrimination is? A Rhetorical Analysis of Letter From Birmingham Jail It is known to all that Martin Luther King is a famous person in America, who strongly goes against the racial discrimination all the time. Here, in this letter, Letter from Birmingham Jail, it is easy for us to realize that racial discrimination appears and the non-violence action is still serious at that time. As a matter of fact, this letter is coming from the people in the Birmingham jail, stating their inner thoughts aboutRead MoreRhetorical Analysis Letter from Birmingham Jail1517 Words   |  7 PagesPonder Eng291-001 13 September 2013 Rhetorical Analysis Rhetorical Analysis of â€Å"Letter from Birmingham Jail† â€Å"Letter from Birmingham Jail,† by Martin Luther King, Jr., is a letter in which King is writing to his â€Å"fellow clergymen† in a response to their recent criticism of the actions he was leading in Birmingham at the time. The letter was written in April of 1963, a time when segregation was essentially at a peak in the south. Birmingham, in particular, is described by King as â€Å"probablyRead MoreAnalysis of Letter From Birmingham Jail773 Words   |  4 Pagesfulfill our inherent duty to our nation by correcting the error that â€Å"we† have made. Through the pronoun â€Å"we†, king evokes a sense of urgency and duty-bound obligation as a concerned patriot to make a change. The question â€Å"What can be done?† arises from King’s freshly tilled ground of emotion, as he sows the seeds of solution in the now fertile soil of his audiences mind. To further nourish the new sprouts of persuasion, King makes a second and even more potent appeal by the mention ofRead MoreAnalysis Of Letter From Birmingham Jail1542 Words   |  7 Pagesto defend yourself? In â€Å"Letter From Birmingham Jail,† Martin Luther King, Jr. addresses fellow ministers’ criticisms on his movement by eloquently expressing his views on the fight to end segregation in an incredibly organized manner. He calmly and directly shoots back a compelling argument to those who question his authority to lead protests on the subject. Overall, King uses examples and accurate representations of history to show the need for change. MLK Jr.’s letter embodies the rightful cryRead MoreLetter From Birmingham Jail Analysis1172 Words   |  5 Pageswrote too. This is displayed in professional fashion in the Letter From Birmingham Jail. Martin displayed a circus of statements in response to the Clergymen in the Letter From Birmingham Jail. H e did this by analyzing their statements and responding with his own in an argumentative manner. He demonstrated this through persuasive statements, answering quotes from the community, and used a past leader as an example. Through this letter, Martin proved he could hold his ground in the line of fireRead MoreCritical Analysis: Letter from Birmingham Jail1191 Words   |  5 PagesCritical Analysis Essay â€Å"Letter from Birmingham Jail† In arguing, writers use different techniques to effectively convey their message to their intended audience. Dr. Martin Luther King Jr.s Letter from Birmingham Jail was a response to A Call for Unity by eight white clergymen in which King’s presence in Birmingham and his methods of public demonstration were questioned. King’s letter was not only a response to his presence in Birmingham, but he also used the opportunity to address theRead MoreLetter from a Birmingham Jail Analysis1025 Words   |  5 Pagesâ€Å"A Letter from Birmingham Jail† by Martin Luther King Jr. was written in the margins of a letter posted by the clergymen of Alabama at this time that sparked his interest and while he inhabited the jail cell for parading around without a permit. This time allowed him the ability to respond wholeheartedly to this cynical oppressing. King’s letter addresses specific points presented in the Clergymen’s and this direct response distinguishes Kingà ¢â‚¬â„¢s strong points through his powerful writing.   UnethicalRead MoreAnalysis Of Letter From Birmingham Jail1197 Words   |  5 PagesDr. Martin Luther King Jr.’s â€Å"A Letter From Birmingham Jail,† depicts the fight for equality by African Americans during the civil rights movement. In this letter, King uses tone, rhetorical questions, and allusions to discuss the racial segregation sweeping the nation. King’s letter is a response to â€Å"A Call For Unity,† a condemning message written by eight white clergymen who frowned upon the peaceful protests conducted by many African Americans. Although Dr. King is presently seen as an AmericanRead MoreLetter From Birmingham Jail Analysis1617 Words   |  7 Pagespeaceful protests in Birmingham, Alabama, he was jailed on accounts of â€Å"parading without a permit† (King 3). While in jail, Martin Luther King, Jr. wrote a response to â€Å"A Call For Unity,† written by eight white clergyme n of Birmingham, regarding King’s actions as â€Å"unwise and untimely† (King 1). This famous response soon came to be known as â€Å"Letter From Birmingham Jail,† and is currently regarded as one of the best pieces of rhetoric ever written. Dr. King’s â€Å"Letter From Birmingham Jail† is thoroughly

Water and Bubble Free Essays

Bubble-ology I. Introduction Everybody loves bubbles! But what makes bubbles form, and float up in the air until they pop? A soap bubble The secret to a good bubble is something called surface tension, an invisible bond that holds water molecules together. Water is a polar molecule, so it has plus and minus ends just like magnets that attract each other. We will write a custom essay sample on Water and Bubble or any similar topic only for you Order Now When the water molecules align with each other they stick together, creating surface tension. You might think that it is the surface tension of the water that holds the skin of a bubble together. Actually, the surface tension of water is too strong to make a bubble. You can try yourself to blow a bubble with plain old water, it just won’t work! A good bubble solution has a detergent added to it to relax the surface tension of the water, allowing it to have more elastic, stretchy properties. Now it can act more like the skin of a balloon, stretching out nice and thin, trapping air inside of the bubble like a liquid balloon. II. Review of Related Abstract Making your own bubble solution is fun, but sometimes the bubbles don’t seem to work as well as the solutions you buy in the store. In this experiment you can test if adding corn syrup or glycerin to your bubble solution will make it just as good as the stuff you can buy. This experiment will have you blowing bubbles! Objective In this experiment you will test if adding glycerin or corn syrup will improve a mixture of bubble solution. Credits Sara Agee, Ph. D. , Science Buddies Dawn ® is a registered trademark of Procter Gamble. All rights reserved. What do you need to make a good bubble solution at home? The basic ingredients are water and detergent. In this experiment, you will add glycerin or corn syrup to see if they can help you make better bubbles. Which solution will make the biggest bubbles? Which bubbles will last the longest? Terms and Concepts To do this type of experiment you should know what the following terms mean. Have an adult help you search the Internet, or take you to your local library to find out more! Water molecule Polar molecule Surface tension Physical properties Elastic properties Detergent III. METHODOLOGY Materials and Equipment Glass mason jars with lids (recycled jars work great) Measuring cups and spoons Distilled Water Liquid dishwashing soap (e. g. Dawn ®) Glycerin, small bottle (available at a drugstore or pharmacy) Light corn syrup Pipe cleaners Stopwatch Procedure First, make your bubble solutions, and store them in clearly labeled glass mason jars. Use one jar for each different solution and label with the formula using a permanent marker. Here are three basic solutions to try, but notice that the total volume of the solution is kept consistent: IngredientSolution #1 detergent onlySolution #2 detergent + glycerinSolution #3 detergent + corn syrup Water 1 cup (240 mL) + 1 Tbsp (15 mL) cup (240 mL)1 cup (240 mL) Detergent2 Tbsp (30 mL)2 Tbsp (30 mL)2 Tbsp (30 mL) Glycerin —– 1 Tbsp (15 mL) —– Corn Syrup —– —– 1 Tbsp (15 mL) Now make a pipe cleaner wand for each solution. Pinch a pipe cleaner in the middle and give it a kink. Bend one half of the pipe cleaner into a circle and twist together at the center. Repeat with the o ther two pipe cleaners, and check that all three circles are the same diameter. Go outside and test your bubble solutions. Blow a bubble and catch it on your wand. Immediately start the stopwatch and time how long the bubble lasts. This will take some practice, so try it out on some extra solution before you start! Repeat the experiment as many times as possible for each solution. Record your data in a data table: Solution #1 – Bubble Time (secs)Solution #2 – Bubble Time (secs)Solution #3 – Bubble Time (secs) Trial 1 Trial 2 . . . . . . . Trial 20 TOTAL Average Bubble Time in Seconds For each bubble solution, calculate the average time in seconds that the bubbles lasted. Do this calculation by adding up all of the data for a solution, and dividing by the number of trials for that solution. How to cite Water and Bubble, Essay examples

Project Lead for Journal of Construction Management- myassignmenthelp

Question: Discuss about theProject Lead for Journal of Construction Management. Answer: Qualities of a good project leader According to Lloyd-Walker and Walker (2011), to become a leader in a major project, individuals need to possess certain qualities that can help them to achieve the greater things in the project. The qualities of a project leader need to be such that the individuals possessing it can be able to adapt to the changes that are required in the business environment. In this regard, the qualities of project leader need to include having a good vision about the ways to articulate changes in the project. Visionary leaders have the ability to motivate people and make them feel the things that are most important to them. The provide empowerment to the people and encourage them to take decisions that help in the development of a good project. As stated by Mller and Turner (2010) opportunities are provided to the employees to create own vision. At the same time, other qualities include being communicative and display a sense of passion and compassion while working with the team. The competence an d the delegation of the roles can help individuals become an effective leader in project management. Leaders also need to possess the ability to solve complex problems. Requirement of hard and soft skills Hard and soft skills of an individual help in maintaining the proper application of job and provide an individual with the necessary experience required for success. According to Zhao, Hwang and Lee (2016), hard and soft skills need to exist side by side so that an individual can gain the necessary exposure while gaining success at the professional level. The hard skills are the teachable abilities or the skills required that easy to quantify. On the other hand, the soft skills are the practical abilities that are derived from the attitudes of the people. In this regard, it can be said that the hard and soft skills together form the personality of the individuals. This can have a severe effect on the leadership abilities of an individual and consequently help in the development of the character. Hence, it can be said that the leadership abilities of an individual are affected by the hard and soft skill they possess and the manner in which they can apply it in the business world. Thes e skills are important for the effective development of character as well as helping a team to bind together. Concept of leadership Pinto, Patanakul and Pinto (2017) stated that leadership is one of the most important attributes that individuals need to develop during the managing employees. Without proper leadership, it can be difficult for individuals to motivate and guide the employees in a proper. Leadership qualities vary between people based on the personalities and the skills of the individuals. The ability to lead a group of people and organisations in an effective manner keeping in mind the goals of the organisations makes an effective leader. In the case of leadership in project management, it is necessary that the individuals possess certain qualities that are essential for the successful implementation and development of projects (Fairhurst and Connaughton 2014). The leadership attributes are defined by the various styles that are required for the successful guidance of the employees. The styles are based on the personalities of the individuals. These styles help to ensure that every individual can de velop proper qualities of being a leader and ensure that the teamwork in a cooperative manner. However, it needs to be kept in mind that the style of leadership styles needs to be in accordance with the team members. The leadership styles are based on the type of employees in the organisation. Task to undertake to be a good project leader The task to undertake as a project leader is a seven-step process that is necessary for conducting a research in a proper manner. The first and foremost task that needs to be done is the evaluation of a situation. The evaluation of the situation is an important task as the environment of the project need to be determined by the implementation of the project. The evaluation is based on the principles of the environment and the manner in which it can be implemented for the successful development of a project. According to Northouse (2018), the analysis of the environment and the resources of the project need to be determined based on the qualities possessed by the managers. At the same time, the designing of the projects is also an important factor as the planning need to be done based on the proper implementation of a design. Hence, it can be said that the necessity of hard and soft skills can be determined based on the manner in which implementation of a project is processed. The mon itoring of the process of work is another important task that requires being completed so that the leaders can have a proper closure on the abilities of the employees. Qualities of a leader in project management After the analysis of the assignment, it can be said that to become a project manager it is necessary that every individual develop certain qualities that are required for the successful implementation of the project. As stated by Antonakis and Day (2017), one of the essential qualities of a leader in a project management includes the ability to have excellent communication and interpersonal skills. In the modern world, maintaining communication between employee and employer are necessary for the proper conduct of project management. The ability to share the vision of the leaders and the ability to inspire others is important for the development of a leader in project management. Another important point stated by Fairhurst and Connaughton (2014) includes the ability to solve problems. Every team will face problems in one respect or the other. The ability to solve the problem in a proper manner and effectively develops the qualities of a leader. Thus, it can be said that leadership qu alities are important for the effective development of project management. Reference Antonakis, J., and Day, D. V. (Eds.). (2017).The nature of leadership. Sage publications. Fairhurst, G. T., and Connaughton, S. L. (2014). Leadership: A communicative perspective.Leadership,10(1), 7-35. Goleman, D. (2017).Leadership That Gets Results (Harvard Business Review Classics). Harvard Business Press. Lloyd-Walker, B., and Walker, D. (2011). Authentic leadership for 21st century project delivery. International Journal of Project Management, 29(4), 383-395. Mller, R., and Turner, R. (2010). Leadership competency profiles of successful project managers. International Journal of Project Management, 28(5), 437-448. Northouse, P. G. (2018).Leadership: Theory and practice. Sage publications. Pinto, J. K., Patanakul, P., and Pinto, M. B. (2017). The aura of capability: Gender bias in selection for a project manager job. International Journal of Project Management, 35(3), 420-431 Zhao, X., Hwang, B. G., and Lee, H. N. (2016). Identifying critical leadership styles of project managers for green building projects. International Journal of Construction Management, 16(2), 150-160.